Terms & Conditions

Collector Vends – Terms & Conditions

By purchasing from a Collector Vends machine, you agree to the following:

  • All products are sold sealed and unopened.
  • Pokémon Trading Card Game products contain random contents. Refunds or exchanges will not be given based on the cards received.
  • If a transaction fails or a product is not dispensed, an automatic refund may be issued. If not, please contact us with your transaction details.
  • Product availability and pricing may vary between machines and are subject to change.
  • We reserve the right to refuse refunds where there is evidence of misuse, fraud, or attempted tampering.
  • Customers must check they have received the correct item before leaving the machine.
  • Collector Vends is not responsible for delays or failures caused by power outages, network interruptions, payment provider issues, or circumstances beyond our control.
  • Any attempt to damage, tamper with, or interfere with our machines may result in legal action.
  • These Terms & Conditions do not affect your statutory rights under the Consumer Rights Act 2015.

For support, please contact us through our official website or social media channels.